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Refund Policy

In summary

At OptimoLife Equipment Inc., we want you to make a purchase with complete confidence.
You have 30 days to request a return, your equipment is covered by a one-year warranty, and our team is available to support you in a human, transparent and fair manner should any problems arise.

1. Return Period
You have 30 days from the date of receipt of your order to notify us that you wish to return a product.

After this period, we will unfortunately no longer be able to accept the return.

2. Eligibility Requirements
To be eligible for a return or refund, the product must:
 

  • Be returned in its original condition

 

  • Not have suffered any damage, excessive wear, or modifications

 

  • Include all parts and accessories provided


We understand that every situation is different. If you have any doubts, please contact us before returning the product, and we will guide you.


3. Return Procedure
Before returning a product, please contact us to obtain return instructions.

Once the product has been received and inspected, we will inform you whether the refund has been approved or denied.

4. Refunds
When a return is approved:
 

  • The refund is issued to the original payment method.

 

  • Processing times may vary depending on the financial institution.


Please note that initial shipping charges are generally non-refundable, except in cases of error on our part or defective product.


5. Return Shipping Costs
Unless otherwise stated, return shipping costs are the responsibility of the customer.

In certain specific situations (defective product, order error), OptimoLife Equipment Inc. may cover return shipping costs. Each case is carefully evaluated.


6. Defective Products or Order Errors
If you receive a defective product or if an error has occurred with your order, please contact us promptly.

We will find a fair and quick solution, whether it be a replacement, repair, or refund.

7. Warranty
Equipment sold by OptimoLife Equipment Inc. is covered by a one-year limited warranty, unless otherwise specified.

The warranty covers manufacturing defects and does not include normal wear and tear or misuse.

8. A Human Approach
We are a Quebec-based company and we prioritize a human and transparent approach.
If a situation does not exactly match the cases described above, please contact us. We will always do our best to find a reasonable solution.


9. Contact Us
For any questions regarding this policy or a return, you can contact us at:

Email: contact@optimolife.ca
Quebec, Canada

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