Delivery Policy
In summary
We deliver throughout Canada. Delivery times vary depending on the product and destination.
We work with reputable carriers and remain available to assist you at every stage of the delivery.
Delivery Policy - The Basics
1. Delivery Areas
OptimoLife Equipment Inc. currently delivers within Canada.
For delivery requests outside of Canada, please contact us before placing your order.
2. Delivery Times
Delivery times vary depending on:
The product ordered
Inventory availability
Destination
Carrier used
Estimated delivery times are provided at the time of ordering.
While we make every effort to meet these estimates, some delays may occur beyond our control.
3. Shipping Costs
Shipping costs, if applicable, are clearly displayed at checkout, before order confirmation.
OptimoLife Equipment Inc. reserves the right to change shipping costs at any time without prior notice.
4. Order Processing
Orders are generally processed within 1 to 3 business days, unless otherwise specified.
Once your order has shipped, a confirmation email containing tracking information will be sent to you when available.
5. Receiving Your Order
Upon receiving your order, we recommend that you:
Check the condition of the package
Report any visible damage to the carrier
Contact us promptly if you encounter any problems
If a product is damaged during shipping, please contact us as soon as possible so that we can find a solution.
6. Delays and Exceptional Circumstances
OptimoLife Equipment Inc. cannot be held responsible for delays caused by:
Carriers
Weather conditions
Peak periods
Any situation beyond our control
In all cases, our team remains available to inform and assist you.
7. Delivery Address
It is your responsibility to provide a complete and accurate delivery address.
OptimoLife Equipment Inc. cannot be held responsible for delays or errors caused by an incomplete or incorrect address.
8. A Personal Approach
We are a Quebec-based company and prioritize clear and personal communication.
If you have any questions regarding the delivery of your order, please do not hesitate to contact us. We will do our best to assist you promptly.
9. Contact Us
For any questions regarding delivery, you can contact us at:
Email: contact@optimolife.ca
Quebec, Canada